I believe success is the result of prioritizing your people, stabilizing your operations, and giving up the story that you need to do more than you already are.
I'm a psych major, turned counselor who went into business instead.
To strengthen your organization's greatest potential with simple and effective solutions that keep you focused on what truly matters.
our mission
The Outsourced COO isn’t a mainstream consulting agency. It’s a private practice for organizational clarity and people-centered leadership. I work with small businesses and growing teams to strengthen their structure, support their staff, and solve what’s keeping things stuck.
Since 2019, I’ve helped owners step into true leadership without burning out. Whether your business is family-run, franchise-based, or growing fast across locations, the problems tend to sound the same: things are unclear, no one has time, and you're carrying too much alone. My role is to empower those involved to make the necessary shifts.
When you need someone who understands both the strategy and the daily reality, I step in to assess what’s really going on, architect a better way forward, align your team, and activate sustainable solutions so you can keep going without holding it all together yourself.
About the practice
about me
Hi, I’m Katie Taylor—founder of The Outsourced COO. I specialize in translating strategic clarity into real-world results.
my background: why i do this work the way i do
Before launching this practice, I led operations, marketing, and leadership development efforts inside nonprofits, banks, community orgs, and service-based businesses. My sweet spot is supporting overwhelmed-but-capable leaders who need more structure, clearer roles, and someone who can carry big pieces of the day-to-day with them.
Clients describe my style as warm, clear, and quietly powerful. I help you navigate your business with less friction and more ownership across the board—without ego, fluff, or generic advice.
I bring 15+ years of experience, including certifications in Revenue Operations,Trauma Informed Entrepreneurship, and People-Centered Leadership. I’m also the 2023 Young Professional of the Year through the Little Miami River Chamber Alliance.
A few things to know about me:
- I’ve worked inside organizations as a team member, as a manager, and in executive-level support roles. I know the inner workings, not just the surface-level strategy.
- I’ve led cross-functional teams, built systems from scratch, fixed what wasn’t working, and helped teams operate without constant bottlenecks.
- I understand the nuances of team dynamics, leadership transitions, and operational strain—and how to create clarity without creating chaos.
- I’ve supported nonprofit boards, family-owned companies, startups, multi-location teams, and multi-million dollar companies. I adapt fast, integrate quickly, and build trust easily.
- This isn’t about stepping in and taking over. It’s about offering grounded, strategic, human-first support that strengthens your business from the inside out.
our growth framework
01. purpose
We clarify your vision and priorities—so you’re not reacting to everything, all the time.
The work we do is not gimmicky. It's designed to meet you where you are and move you forward. My practice is rooted in a simple framework:
We improve how work flows—so progress becomes consistent, not chaotic.
03.process
We align your team so the business doesn't depend on you to function well.
02. People
We make sure your operations support growth, not just survival.
04. profit
the approach that sets this apart
Each part builds on the last. When they come together, you get a business that runs better and a role that feels more doable.
the COO role,
experience,
& strengths
information
a bit more
clients come to me because:
- My practice translates complexity into clear, doable plans
- I provide operational structure without slowing things down
- I offer warmth and insight without judgment or ego
- I'm committed to supporting teams while guiding leaders
- I'm wired to move fast, adapt quickly, and stay grounded in reality
- We'll uproot the way it's always been done so you can do it in ways that create the greatest success
- BCOUN
- 10+ Years Non-Profit
- 15+ Years Org Leadership
- 7+ Years Marketing & Brand Development
- 7+ Years Small Business Owner
- Trauma Informed Entrepreneur Certified
- Facilitator & People Leader (Cultivate by Katie Kurtz, MSW LISW-S)
- Director of Operations, Board Chair 2022-2024
- Board President 2025-President
- Revenue Operations Certified
- Awareness to Action Enneagram Facilitator
- Young Professional of the Year '23
- Little Miami River Chamber Alliance Member & Multi-Event Committee Member
- 3x Power to Pursue Sponsor
the experience
strengths at work:
Perspective, Thinking, Strategy, Empathy, Guide, Problem Solver, Creative
The Outsourced COO reviews...
Katie is someone you want in your court. She asks the best questions, listens so well and is one of the most amazing cheerleaders I've ever met. I love working with her.
— Real Estate & Design, HGTV
The path Katie creates for people to move into her world and what it means to be in her world is empowering.
— Business Coach
She has a unique experience that allows her to empathetically help CEOs name and sort through obstacles that can keep us moving forward.
— Real Estate & Design, HGTV
With a 28 year corporate career, I value and immediately recognize standout leadership talent, personal creativity and demonstrated ownership for delivering results. Katie is applying all of those skills to our nonprofit organization and already making a positive impact.
— Non-Profit Board President