We believe when you prioritize your people and streamline your operations, sustainable growth and success naturally follows.
WE'RE A people-centered, strengths based, local business leading team.
To strengthen your organization's greatest potential with simple and effective solutions that keep you focused on what truly matters.
our mission
Being a business owner in today's market is different than anything we've experienced before. From navigating the nuances of goals and profit to ideas for scaling sales without burning out— there's a lot to keep tabs on and figure out. I know how precariously the responsibilities stack up and how the demands can often outpace solutions.
I'm Katie — Your outsourced coo.
I help local businesses lead well and grow profitably.
you're not the only one looking to calm the chaos,
and create a place for meaningful work where your team excels and business thrives.
My own journey began early in my career as a 5K Event Director for a non-profit dedicated to helping girls unlock their limitless potential. In this role, I managed logistics for over 5,000 attendees, oversaw the coordination of 400 volunteers across 10+ teams, and built strong relationships with city departments and local businesses. This experience laid the foundation for my passion in people-centered leadership and operational efficiency.
In 2019, after a year of freelancing, I took a leap and launched my own marketing, brand, and website design firm. My work was recognized when I was named a Booked Out Designer case study winner, and was fulfilling, but what truly drove me was seeing how the right strategies could transform a business, allowing it to thrive in ways my clients hadn't imagined.
Throughout my career, I’ve been deeply committed to understanding the ever-changing business landscape. I’ve spent years learning what makes businesses succeed and honing in on the principles that lead to long-term sustainability. In early 2023, I knew where I could make the biggest impact: supporting the people leadership and operational needs of small businesses.
My clients range from brand-new startups to multi-million dollar corporations, family-owned businesses, and franchises. Each experience has deepened my understanding and strengthened my ability to step into a supportive COO role, where I collaborate closely with others and ensure that every team member feels valued and supported.
At the end of the day, my mission is simple: to help you lead with confidence and run a business that not only succeeds but also feels good to be a part of.
our growth framework
01. purpose
It all starts with a clear vision. We help you define or refine your business purpose so that it guides every decision, from hiring options to revenue goals.
Quality and consistency are the backbone of profitability. We work to streamline processes, ensuring that every action aligns with the goal of delivering an exceptional customer experience.
03.process
A thriving business relies on a motivated and well-supported team. We focus on opportunities that help you engage your team and foster a strong culture of collaboration and innovation.
02. People
Revenue growth comes naturally when your purpose, people, and processes are in sync. Our methodology is designed to ensure growth at every stage of the customer lifecycle and turns leads into loyal advocates.
04. profit
the COO role,
experience,
& strengths
information
a bit more
the job description
- Increase Direction and Vision with Follow-Through and Plans
- Facilitate Employee Engagement and Communication
- Increase Trust, Collaboration & Fulfillment in the Workplace
- Optimize Workflows, Processes, and Systems
- Make Complex Ideas Easy to Understand and Implement
- Oversee Clear Roles, Responsibilities, and Expectations
- Provide Feedback, Opportunities, and Accountability
- Develop and Maintain Consistency and Excellence in Customer Care
- Identify and Help Resolve Business Inefficiencies
- BCOUN
- 10+ Years Non-Profit
- 15+ Years Org Leadership
- 5+ Years Small Business Owner
- Trauma Informed Entrepreneur Certified
- Facilitator & People Leader (Cultivate by Katie Kurtz, MSW LISW-S)
- Director of Operations, Board Chair
- Revenue Operations Certified
- Awareness to Action Enneagram
- Young Professional of the Year '23
- Little Miami River Chamber Alliance Member & Event Committee Member
- 3x Power to Pursue Sponsor
- Growth Leaders Collective Member
the experience
strengths at work:
Perspective, Thinking, Strategy, Empathy, Guide, Problem Solver, Creative
The Outsourced COO reviews...
Katie is someone you want in your court. She asks the best questions, listens so well and is one of the most amazing cheerleaders I've ever met. I love working with her.
— Real Estate & Design, HGTV
The path Katie creates for people to move into her world and what it means to be in her world is empowering.
— Business Coach
She has a unique experience that allows her to empathetically help CEOs name and sort through obstacles that can keep us moving forward.
— Real Estate & Design, HGTV
With a 28 year corporate career, I value and immediately recognize standout leadership talent, personal creativity and demonstrated ownership for delivering results. Katie is applying all of those skills to our nonprofit organization and already making a positive impact.
— Non-Profit Board President