We believe when you prioritize your people and streamline your operations, sustainable growth and success naturally follows.
WE'RE A people-centered, strengths based, local business leading team.
To strengthen your organization's greatest potential with simple and effective solutions that keep you focused on what truly matters.
our mission
Being a business owner in today's market is different than anything we've experienced before. From navigating the nuances of goals and profit to ideas for scaling sales without burning out— there's a lot to keep tabs on and figure out. I know how precariously the responsibilities stack up and how the demands can often outpace solutions.
I'm Katie — founder of the outsourced coo:
helping organizations lead well and grow profitably.
you're not the only one looking to calm the chaos,
and create a place for meaningful work where your team excels and business thrives.
My own journey began early in my career as a 5K Event Director for a non-profit dedicated to helping girls unlock their limitless potential. In this role, I orchestrated logistics for over 5,000 attendees, led 400 volunteers across 10+ teams, and collaborated with city departments and local businesses to bring a big vision to life. This experience was more than a career milestone—it sparked my passion for people-centered leadership and operational efficiency.
Since 2007, I’ve worn many hats—each adding depth to the work I do today. I’ve streamlined operations for one of the largest banks in the U.S., built an intern program from the ground up, helped launch a merchandising initiative for an international non-profit, and brought a youth program to life for America’s largest community service organization. Along the way, I’ve led bold new initiatives, tackled complex projects, and guided teams within community-based non-profits and businesses. These experiences shaped my ability to turn big ideas into actionable strategies, all while keeping people at the heart of it.
Throughout my career, I’ve stayed curious, learning what makes businesses tick and honing the principles that lead to sustainable success. By early 2023, I realized my greatest impact comes from empowering business owners to step confidently into leadership, transforming their operations into engines for growth and sustainability. That year, I was honored to receive the Young Professional of the Year award, recognizing the imprint my work has had on the local community and businesses.
Today, we partner with everyone from fresh startups to multi-million-dollar corporations, family-owned businesses, and franchises. No matter the size or industry, our focus remains the same: stepping in as a trusted COO to help founders lead boldly, teams feel supported, and businesses achieve their full potential.
our growth framework
01. purpose
It all starts with a clear vision. We help you define or refine your business purpose so that it guides every decision, from hiring options to revenue goals.
Quality and consistency are the backbone of profitability. We work to streamline processes, ensuring that every action aligns with the goal of delivering an exceptional customer experience.
03.process
A thriving business relies on a motivated and well-supported team. We focus on opportunities that help you engage your team and foster a strong culture of collaboration and innovation.
02. People
Revenue growth comes naturally when your purpose, people, and processes are in sync. Our methodology is designed to ensure growth at every stage of the customer lifecycle and turns leads into loyal advocates.
04. profit
the COO role,
experience,
& strengths
information
a bit more
the job description
- Increase Direction and Vision with Follow-Through and Plans
- Facilitate Employee Engagement and Communication
- Increase Trust, Collaboration & Fulfillment in the Workplace
- Optimize Workflows, Processes, and Systems
- Make Complex Ideas Easy to Understand and Implement
- Oversee Clear Roles, Responsibilities, and Expectations
- Provide Feedback, Opportunities, and Accountability
- Develop and Maintain Consistency and Excellence in Customer Care
- Identify and Help Resolve Business Inefficiencies
- BCOUN
- 10+ Years Non-Profit
- 15+ Years Org Leadership
- 7+ Years Marketing & Brand Development
- 5+ Years Small Business Owner
- Trauma Informed Entrepreneur Certified
- Facilitator & People Leader (Cultivate by Katie Kurtz, MSW LISW-S)
- Director of Operations, Board Chair
- Revenue Operations Certified
- Awareness to Action Enneagram
- Young Professional of the Year '23
- Little Miami River Chamber Alliance Member & Multi-Event Committee Member
- 3x Power to Pursue Sponsor
- Growth Leaders Collective Member
the experience
strengths at work:
Perspective, Thinking, Strategy, Empathy, Guide, Problem Solver, Creative
The Outsourced COO reviews...
Katie is someone you want in your court. She asks the best questions, listens so well and is one of the most amazing cheerleaders I've ever met. I love working with her.
— Real Estate & Design, HGTV
The path Katie creates for people to move into her world and what it means to be in her world is empowering.
— Business Coach
She has a unique experience that allows her to empathetically help CEOs name and sort through obstacles that can keep us moving forward.
— Real Estate & Design, HGTV
With a 28 year corporate career, I value and immediately recognize standout leadership talent, personal creativity and demonstrated ownership for delivering results. Katie is applying all of those skills to our nonprofit organization and already making a positive impact.
— Non-Profit Board President