Outsourcing: Where to start!!

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Wondering where to start with outsourcing?

Companies who outsource

benefit from a clear path

Allowing you and your team to do more of your most important work with less strain and stress.

CEOs of growing businesses often find themselves pulled in too many directions and no one to hand things off to... until now.

What might your days look like by adding the following experience and guidance to your business?

the coo value



Almost any task can be outsourced, especially ones taking up your time or beyond your skillset. Delegate non-essential tasks to keep your vision momentum in the places it matters most.



Sometimes a CEO will prefer a partner for co-leadership to create balance and complement their skills, style, and expertise. An Outsourced COO is an objective approach to this need and avoids potential interest conflict.

Even with a day-to-day operations focus, your COO can lead specific initiatives for larger organizational shifts through aligned strategies, critical thinking, delegation and effective communication. 

A typical COO role can oversee logistics, performance, and processes on a daily basis to best integrate the "how" details into your operations based on the CEO's big picture (aka the "what") goals. 

the coo job description

Does this sound like a position you'd like to onboard to your team?

Review efforts & outputs to optimize workflows and improve productivity.

Understand and analyze all departments and company mission to identify and plan for areas of opportunity.

Strong and unique leadership style representing all teams' interest with empathy, responsibility, and self-awareness.

Increase sales, reduce costs, monitor progress updates, identify and help resolve corrective areas that arise.

Develop, communicate, and implement systems and processes for profitability and performance.

wait, there's more!

Here's what else Katie brings to your continued efforts & success:

Strong analytical skills with ability to creatively approach ideas, problems and opportunities.

Masterful organization of details and operations with ability to clearly communicate to and on behalf of many parties.

Unique ability to take big picture vision and integrate it into daily tasks and break down complex ideas into easy to understand, action oriented conversations and decisions.

Maintain focus of company brand plans and goals while facilitating a comfortable environment that allows all voices to be heard, validated, and supported.

your investment options

book a call to begin

5 Hours Per Week

10 Hours Per Week

20 Hours Per Week

up to 60 hours/qtr


Monthly Invoice
30 days notice of non-renewal
Add-on as needed at $100/hr 

up to 120 hours/qtr


Monthly Invoice
45 days notice of non-renewal
Add-on as needed at $95/hr 

up to 240 hours/qtr


Monthly Invoice
60 days notice of non-renewal
Add-on as needed at $90/hr

Need something different than the options shown here? Please consider reaching out to discuss your specific needs together.

when you choose the outsourced coo

No hiring risk or long-term contracts

No HR overhead waste or high recruiter fees

Easily add or decrease hours anytime you need

You get the best fit for the job, regardless of yours or my location

you won't have to worry about...

The expense of a full-time salary

Signing bonus and/or equity distribution

Relocation fee or long delays to start date

Additional expense of benefits, PTO, and employee taxes




let's review your options

ceo support
team or department focused
project based
processes & performance
new initiative 
strategic solutions
workflow optimization
back-end efficiency

When you hire The Outsourced COO you'll reap many, if not all, of the following benefits from your new COO support:

Leaders play a critical role in the wellbeing of their employees.

Leaders and managers may hold more influence over people's mental health than they ever thought possible.

60% of employees worldwide say their job is the biggest factor influencing their mental health.

For almost 70% of people, their manager has more impact on their mental health than their therapist or doctor.

81% of employees worldwild would prioritize good mental health over a high-paying job, and 64% admit they would take a pay cut for a job that better supports their mental wellness.

You can create lasting impact by raising leadership standards and investing strategically in the right support for your organization today.

Source: UKG.com Mental Health at Work

-Sarah, corporate speaker & workshop facilitator

"Katie consistently produces ideas, solutions, and strategic insights to keep business growing in ways that work great and also keep me excited about the company I'm building."

what clients say about katie

"I truly think Katie has a gift in doing the kind of work she does. She's provided invaluable tools, resources and confidence that keep me moving forward in my small business."

-jill, online gift retailer

what clients say about katie

a few of my

Favorite Operational Things

Take a look at some of the ways my operations-focused leadership can be implemented into small to mid-size businesses. Operation related tasks don't have to excite you as they do me... that's kind of the whole point! 


  • Rapport, trust, and engagement instead of algorithm obsessing and trend chasing
  • Review marketing to deliver specific feedback & opportunities
  •  Intentionally designed website wireframe & UX understanding
  • Strong & distinguished visual brand identity

profit branding

Harness natural flow and opportunities with standards of attracting the right people, strong connection through values & value, conversion with an integrity-based selling process, retaining loyal, engaged clients longer, and ideal clients referring others just like them because of their great experience.


  • Extend audience reach with a conscious, affirming message
  •  Create strong connection points to increase sustainable sales
  • Deliver captivating, ethical copy to convert clients quicker
  • A thoughtful, effective offers & services structure
  • Excelling your customer's journey

customer experience

  • Develop an inclusive experience and consistently exceed the clients expectations
  • Conscious diversity and representation
  • Customer mapping, onboarding, offboarding, and review of service quality
  • Increased loyalty & satisfaction with prominent customer service


  • We don’t do anything just because someone says we should.
  • What we can do alone pales in comparison to what we can create together.
  • It needs to make sense for all your people, in all your places, or we aren't there yet.

behind the scenes

  • Outlining systems + processes that streamline time, effort & cost based on the wants and needs of the specific individual(s)
  • Accessibility for the business + consumer varies and means that hard work and hope doesn't guarantee deserved or equal results.


We know business is made up of its people and without them there is no business. People bring a variety of strengths, capabilities, resources, capacity, experience, and ideas. Business is a fluid combination of industry, offers, location, pricing, and deliverability. And brand is where we see the emotional & analytical results of reputation, expectation, outcome, and experience. 


  • Leaning in to the natural strengths & talent of your team members
  • Flow and simplicity within daily business life
  • Curiously explore new ideas
  • Resolve customer confusion to increase loyalty, retention, and referrals
  • Cohesive launch & offer delivery
  • Optimizing untapped market opportunities

get started now


operations outsourcing questions

What's the best way to decide how many hours we'll need for our Outsourced COO role?

What's the best way to decide how many hours we'll need for our Outsourced COO role?

There are two ways to handle this. The first is to start with a conservative hours estimation, knowing you can add on additional time needed at your retainer hourly rate. Or, choose a more comfortable range with the benefit of rolling over 5% of unused hours to the following quarter and either way making any retainer adjustments once you have a better idea of your ideal hours quota.

Is in-person support an option for our company & teams?

Is in-person support an option for our company & teams?

Absolutely and with pleasure! My home office is located in Loveland, OH (just north of Cincinnati). If you're local and would find it beneficial for me to join you in-person at any time, an additional 1 hour of your retainer bank will be considered fulfilled each occasion I'm personally in office. For remote companies, we keep travel as simple as possible using a standard state-side travel fee for airfare, accommodations, & per diem.

How do we extend or cancel our retainer?

How do we extend or cancel our retainer?

All clients of The Outsourced COO will have access to a private communication portal that houses important service documents including a standard cancel request form that you can submit anytime under the guidelines of your specific retainer package requiring 30, 45, or 60 days notice for cancelation.

We're still developing the role of our COO, can we reach out now?

We're still developing the role of our COO, can we reach out now?

Yes! If you're considering the benefits of a COO and have the beginnings of a tasks list or backlog needing assistance we can review those details together rather than this being one more thing staring back at you from an always growing to-do list. I'm more than happy to help identify what items are within my scope of practice to get you started in the process of outsourcing your operations.

Do you work with businesses who aren't ready for a Lite, Classic, or Premium quarterly retainer?

Do you work with businesses who aren't ready for a Lite, Classic, or Premium quarterly retainer?

What is the no-risk guarantee?

What is the no-risk guarantee?

The no-risk guarantee means that once we've agreed The Outsourced COO is the right fit for your company, services will be active for two weeks before your contract and quarterly agreement go into effect. At the end of those two weeks, if for any reason, you decide not to move forward with The Outsourced COO you'll pay only for the hours received without any cancelation penalty. A standard $500 activation payment is required of all new clients, and will be applied toward your first invoice at the conclusion of those two weeks.

What happens with unused hours at the end of a retainer period?

What happens with unused hours at the end of a retainer period?

Unused hours, up to 5% of your retainer, will automatically roll over for one additional quarter, before those hours are forfeited. For Lite plan users, this is 3 hours per quarter. For Classic plan users, this is 5 hours per quarter. For Premium plan users, up to 10 hours may be rolled over, automatically, per quarter. Reduction requests to your retainer may be made anytime at least 14 days prior to quarter end, to be in effect the following quarter. All requests can be easily managed within your private client communication portal.

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